To help the public find relevant information from across government agencies, the Singapore Government developed three COVID-19 ChatBots, two of which are for individuals and one for businesses.
The COVID-19 ChatBots provide timely and accurate answers to citizens based on their programmed knowledge base. This knowledge base is developed from past user inquiries as well as frequently asked questions prescribed by the Ministry of Communications and Information (MCI). The ChatBots also help to disseminate relevant policy guidelines when needed.
The three COVID-19 ChatBots are as shown below.
- The COVID-19 Info Bot is a web-based ChatBot that provides information on various topics such as the latest social distancing measures, travel restrictions, and medical advice. The COVID-19 Info Bot currently only supports English.
- The second COVID-19 ChatBot developed for the public, Gov.sg, is hosted on WhatsApp. Gov.sg provides daily COVID-19 updates and disseminates key government announcements such as budgets and National Day Rallies. Gov.sg also issues clarifications on fake news regarding government policies. Gov.sg is available in English, Mandarin Chinese, Malay, and Tamil languages.
- The third COVID-19 ChatBot, the COVID-19 Chat for Biz, was developed for businesses. This chatbot addresses business-related inquiries and provides information relevant for businesses, such as budget details.
According to developer.tech.gov.sg